Terms of Service

1. Age Restriction

You must be at least 18 years of age to use this website, submit a quote request, book a cleaning service or consent to receive text messages from Essential Residential Cleaning. By using our website or services you represent that you are 18 or older and legally able to enter into this agreement. We do not knowingly collect information from or provide services to minors without an authorizing adult.

2. SMS Program Description

Essential Residential Cleaning operates an SMS program called Essential Residential Cleaning Customer Alerts. If you provide your mobile number and give consent, you may receive the following message types:

• Quote confirmations and quote follow-up messages
• Appointment booking confirmations
• Appointment reminders ahead of a scheduled cleaning
• Arrival window and crew arrival updates
• Rescheduling, delay and cancellation notices
• Post-service follow-up and satisfaction check-in messages
• Invoice, billing and payment reminder messages
• Customer support replies to questions you send us
• Occasional service announcements and promotional offers from Essential Residential Cleaning

Message frequency varies based on your activity with us, typically between 2 and 8 messages per month. Consent to receive text messages is not a condition of purchasing any service from us.

3. Opt-Out Instructions

You are in control of the messages you receive from us at all times.

4. Message and Data Rates

Any charges for sending or receiving text messages are billed by your mobile carrier under your own wireless plan and are your responsibility. Essential Residential Cleaning does not charge a fee for participating in the SMS program. Contact your carrier for details about your plan, message allowances and applicable rates.

5. Carrier Liability Disclaimer

Carriers including T-Mobile, AT&T, Verizon and Sprint are not liable for delayed or undelivered messages. Message delivery depends on factors outside our control, including carrier network conditions, device settings, coverage in your area and third party messaging platforms. Essential Residential Cleaning is not responsible for messages that are delayed, misdirected or never delivered, and you should not rely solely on text messages for time critical communication. If a message is important, call us to confirm.

Supported carriers may change without notice. Not all carriers or devices support every message format.

6. Support Contact

For help with your service, your account or our SMS program, contact us directly:

mon to fri

8:00 am to 6:00 pm

saturday

9:00 am to 4:00 pm

sunday

closed

7. Privacy Policy

Our Privacy Policy explains what information we collect, how we use it, our SMS opt-in details and your rights. It forms part of these Terms of Service. You can read it at the following address:

Or open it here: Privacy Policy.

8. Cancellation Policy

We ask for at least 24 hours notice to cancel or reschedule a confirmed cleaning appointment. Notice given with less than 24 hours may result in a cancellation fee, which will be communicated to you before it is applied. Cancellations can be made by calling (702) 955-4387 or replying to your confirmation message.

If our team cannot access your home at the scheduled time, or the home is not in a condition that allows us to work safely, the visit may be treated as a same day cancellation. Recurring service plans can be paused or cancelled at any time by contacting us, and no further visits will be scheduled once we confirm your request.

We reserve the right to reschedule a visit due to weather, staffing, vehicle issues or other circumstances beyond our control, and will contact you as soon as possible if that happens.

SMS program participation can be cancelled at any time and separately from your service, by replying STOP as described in Section 3.

9. Governing Law

These Terms of Service are governed by the laws of the State of California, without regard to conflict of law provisions. Any dispute arising from these terms, our website or our services will be brought exclusively in the state or federal courts located in San Bernardino County, California, and you consent to the jurisdiction of those courts.

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect. We may update these Terms of Service from time to time, and changes take effect when posted on this page with a revised date above. Continued use of our website or services after an update means you accept the revised terms.